Return VS Exchange:
For some reason, I get customers that don't understand the difference. They will insist they just want to return an item, but 5 minutes later they are waiting in line again to buy the same item in a different size. That, my dear customer, should have been an exchange. Not only is doing one transaction easier for us, but it saves you time. And guess what! You can use that exchange towards ANYTHING we sell. Returning a dress because you decided not to go to that event? You can use it for new jewelry or some socks for your kid! We don't care!
How your money is refunded:
So you bought this stuff with a credit card. That's fine, I have the ability to refund that money right back on the card! No big deal. But what I don't have the ability to do is refund your money in a different way than you paid. See all the transactions are stored in our system. Our computer will allow us to give store credit on anything, because we're not actually refunding any money and that's fine. But if you bought it with plastic, we can't refund it with paper money. There are a few reasons for this. First, it makes the paperwork easier for the poor soul at corporate who has to deal with all of these things. Second, you chose to pay this way. If you bought something with cash and later realize you're going to be overdrawn when your car insurance hits but you already spent the cash you had to cover it on stuff at my store, I feel bad for you, but it is not my job to correct your mistakes in life and refund money on to a card my store has never taken money off of. I just can't do it. And lastly, maybe most importantly, it is to protect you from fraud. Say someone comes in and purchases something using your credit card. Maybe $500 worth of merchandise. They come back later and want to return it all. For cash. No way. Never gonna happen. If we did, that money is gone forever. We're normally pretty awesome about checking cards to make sure they aren't stolen, but one or two could slip by us.
Returning items you bought on sale:
Because of the state of our economy, a lot of stores have constantly changing "BOGO" sales. Every store does their receipts for these sales differently. If it's buy one, get one half off, some places spread the discount over both items and your receipt will show that. Some will only show the discount on one item. Here's the thing, regardless of how the receipt displays the discount, we all return the items the same way. So you bought 4 pairs of pants at $50 each. Full price would have been $200 but with the BOGO you got them for $150. Still with me? Good. You want to return pair number 3. That's fine, we can do that. But we have to adjust the price of the refund to remove the second BOGO you got. You will only be getting $25 back for that pair even though you paid $50 for it. If that makes sense to you, you are the customer every cashier wants. Go get yourself a snack and watch a movie. You don't need to be reading this anymore. To those still confused, allow me to explain.
If I were to refund you that $50, you would have effectively bought one pair at the full $50 price, and gotten TWO pairs for $25. You would have gotten one half off for no reason. If we remove that discount, and only refund you the $25 then it was as if you only bought three pairs originally and only got the one discount you were owed. Why can't we just give you the $50? Because like most things I address here: THAT'S STEALING FROM US. No one here is trying to scam you out of money. We don't benefit from refunding you less than is fair. In fact, we can get FIRED for doing that.
Returns without a receipt/tags, or Why I can't take your word that you paid $300 dollars for this:
Sometimes, you lose or accidentally throw away receipts for things you wish to return. Hey man, that's okay. We can work something out. 99% that something is store credit for the current price of the item. That is the fairest way we have come up with doing it. Got a better idea? Please share it. I would welcome a way to deal with this that doesn't get me screamed at. Swearing to me you spent $50 on that t-shirt will get you nowhere. I know for a fact we don't sell a single t-shirt that is over $30 so I already know you're a liar. Your cashier is bound by corporate policy and physically can not change the price that it scans at. I mean, when you bought it you understood the prices are set in the computer. So how come when you return it you think we can magically give you more for it? Again: STEALING.
And when it comes to tags, generally them being removed is a rd flag that they've been worn. Do you want to buy clothes some stranger has worn out somewhere and sweat into? No? Didn't think so. Don't be the scumbag that returns shit like that okay?
Return Policy and why our managers sometimes ignore them:
Take any receipt you have from a receipt trip to a clothing store. Turn it over. All those words there? That's our return policy. We know that bitch inside and out and don't care how you feel about it. There's nothing your cashier can do to make an exception. Now here's a secret. Most managers are allowed to override that policy in extreme cases. Like some 6'5" 300 pound man is screaming at their 5'1" 100 pound teenage girl cashier. A manager will give the dude a full refund in a heartbeat to GET HIM THE FUCK OUT of the store. Not because they want to or agree with you, because they want you gone NOW. And they will remember you. And they will hold it against you the next time you are in. They will never do that for you again, and will have security escort you out the next time you act like such a fool. Also, if you are screaming at some poor cashier because she is doing her job, you need to go home, take a long hard look in the mirror, and figure out why you are such an asshole.
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